We're Updating To A New User Experience!
Tools so easy and convenient you’ll be wondering how you managed without them!
How does my dashboard work?
After successfully signing in, you will see your “Dashboard.” A list of your accounts will be presented at the top. To view all accounts on one screen, select “View All.” Below your account listing, “Quick Actions” are presented (Transfer, Pay, Deposit, Message). Under the “Quick Actions” icon you will find Transactions, Payments, Transfers, Card Management, etc.
Can I reorganize my dashboard?
Yes! At the bottom of the dashboard, click “Organize dashboard” to drag and drop, delete or add information.
The dashboard activity displays transactions from all my accounts. How can I find account-specific information?
Simply click “Transactions” for the specific account you want to review.
How do I set up an account alert?
Select the account you would like to add an alert to and then select “Alert preferences.” You may set up balance or transaction alerts based on low or high thresholds. You may choose to receive alerts by email, text or within the app.
Why are transactions labeled as pending?
Transactions appear as pending until final processing occurs.
Can I view my statements?
Yes. To view your statements, choose the account you’d like to review and select “Documents.” If you are currently not signed up to receive electronic statements, you have the option to enroll at the top of the screen.
Will my bill payees and scheduled payments continue after October 6, 2020?
Yes, all scheduled payments and bill payees will continue to be available.
Will my scheduled or recurring transfers continue after October 6, 2020?
All scheduled and recurring transfers between Security Bank of Kansas City accounts will continue.
How do I transfer money between my Security Bank of Kansas City accounts?
Select the Transfer icon. Then choose the account you want to transfer From and To. Eligible accounts will be listed. While the transfer will take place immediately between your accounts, transfers completed after 10:00 pm CT may show as pending until it permanently settles to your accounts on the next business day.
What are the cutoff times for transfers between my Security Bank of Kansas City accounts?
The cutoff time for same day transfers is 10:00 PM CT M-F. Transfers conducted during a weekend or Bank Holiday will post immediately but may show a pending until it permanently settles to your accounts after final processing on the next business day.
Can I add a memo line to a transfer?
A memo line can be added to an immediate transfer. It cannot be added to recurring or future-dated transfers.
Why am I unable to add a memo to recurring or future-dated transfers?
Memos are not an option for recurring or future-dated transfers; however, you can add a “tag” to transactions that will appear after the transfer posts to your account.
How do I make a loan payment?
Select the Transfer icon and choose the checking or savings account you want to make your payment from. Then select your loan account in which you wish to transfer. To schedule a recurring payment, select “More Options” to schedule frequency and date. Transfers completed after 10:00 pm will be processed on the next business day.
Can I set up automated loan payments?
To schedule a recurring payment or a future-dated payment, select “More Options” to schedule frequency and date.
How can I view an estimated payoff for my loan?
An estimated payoff is shown in the Account Details. This payoff estimate may not include additional fees and other charges that have accrued, such as escrow. For a final payoff amount, please contact Customer Support at (913) 281-3165.
What controls are available for managing my debit cards?
Under Card Management on your Dashboard, you will have more access and control for your debit card:
- Report a card lost or stolen
- Lock and unlock your debit card
- Add and remove travel notice
How do I report a lost or stolen card?
To report a lost or stolen card, log in to your Online Banking account and click on the applicable card in the “Card Management” area of your Dashboard. Select ‘Report lost/stolen’ and indicate the appropriate option.
Can I lock my debit card from being used for a period of time?
Yes. Within Card Management, simply select the card you want to lock and toggle the switch. Transactions will be denied, but recurring payments may continue. Any credits or deposits to the card will also be allowed.
Are there device requirements to access the Security Bank of Kansas City mobile app?
Yes, the mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.
How much does the Security Bank of Kansas City mobile app cost?
There are no fees to download and use mobile app; however, connectivity and usage rates may apply. Contact your wireless service provider for more details.
Do I use the same user ID and password for the mobile app as I would for online banking?
Yes, you will use the same user ID and password that you use to log into online banking.
If I forgot my password, can I reset it within the app?
Yes, you can easily reset your login credentials by clicking on the ‘Forgot?’ link on the mobile app.
How do I sign out of the mobile app?
You will automatically be signed out once you swipe or close the app. Each time you access your app, you will be required to enter your passcode, use your fingerprint or utilize the facial recognition feature in order to log in again.
Can I pay bills or a person in the app?
Yes, you can easily add payees, edit payees, and submit payments using the app.
Is there a fee to use mobile deposit?
No, conducting a mobile deposit using the Security Bank of Kansas City mobile app is free.
Are there any limitations with using mobile deposit?
Yes, there are daily and monthly limitations to the number and dollar amounts that can be deposited through a mobile device. Contact Customer Support at (913) 281-3165 for specific details.
For more details about Mobile Deposit, Click Here.
How do I manage my users?
To manage users, click on the ‘Cash Manager’ tab in the menu option. From there you’ll see the screens to manage your users. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information.
How do I initiate an ACH template?
There is a feature in the menu options titled ‘Approve ACH’ to initiate an existing ACH batch that does not require changes to the dollar amount of the batch. Should you need to make changes to the dollar amounts, click on the ‘Cash Management’ tab in the menu option. From there you’ll see the screens to initiate and manage your ACH transactions. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information.
How do I initiate a Wire Transfer?
There is a feature in the menu options titled ‘Approve Wire’ to initiate and approve a wire transfer template or to approve a wire transfer once it has been initiated if it is a new beneficiary or one-time wire. Should you need to add a new beneficiary, edit an existing template, or initiate a one-time wire,
click on the ‘Cash Management’ tab in the menu option. From there you’ll see the screens initiate new wire transfers or edit your existing templates. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information.
How do I upload a positive pay file and decision positive pay exception items?
To access positive pay functions, click on the ‘Cash Management’ tab in the menu option. From there you’ll see the screens to manage positive pay. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information.
I don’t see a Bill Pay option on my Dashboard. How do I access my business bill pay?
To access Business Bill Pay, click on the ‘Cash Management’ tab in the menu option. From there you’ll see the ‘Bill Pay’ tab to process payments. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information.
Intuit Products or Other Third-Party Aggregators
Does Security Bank of Kansas City offer connections with Intuit financial software (Quicken and QuickBooks)?
Yes, if enrolled for Online Banking, you can connect to your personal accounts through Quicken financial management software—or if you are a business, through QuickBooks account management software.
What is the difference between Web Connect and Direct Connect?
Security Bank of Kansas City offers Web Connect or Express Web Connect. This allows you to download transactions that have posted to your account(s) and upload directly to Quicken/QuickBooks. Security Bank of Kansas City does not support Direct Connect.
How do I connect to Quicken or QuickBooks?
When activating through the Quicken/QuickBooks software, search for ‘Security Bank of Kansas City’ to use Web Connect or Express Web Connect. You will be required to enter your Online Banking username and password, and then select the accounts to be linked.
Re-Establish Your Access to Quicken using Web Connect for existing Quicken Users
Once you access the new Online Banking platform on October 6, 2020 or later, you will need to re-establish your Quicken access. Please follow the instructions exactly as described to ensure a smooth transition of your data.
STEP 1: IMPORTANT! Backup your data file.
- For instructions to back up your data file, choose Help menu > Quicken Help.
- Search for Backup Data File and follow the instructions.
STEP 2: Download the latest Quicken Update to ensure your software is up to date.
For instructions to download an update, choose Help menu > Quicken Help. Search for Update Software and follow the instructions.
STEP 3: Disconnect Accounts in Quicken on or after Oct. 6, 2020.
Choose Tools menu > Account List, then click the Edit button of the account(s) you want to deactivate.
- In the Account Details dialog, click on the Online Services tab.
- Click Deactivate.
- Follow the prompts to confirm the deactivation.
- Click on the General tab.
- Remove the financial institution name and account number.
- Click OK to close the window.
- Repeat steps for each account to be disconnected.
STEP 4: Reconnect Accounts to Security Bank of Kansas City on or after Oct. 6, 2020.
Choose Tools menu > Account List, then click the Edit button of the account you want to (re)activate.
- In the Account Details dialog, click the Online Services tab.
- Click Set up Now.
- Use Advanced Setup to activate your account.
- In the search field, enter Security Bank of Kansas City.
- Select Security Bank of Kansas City from the list.
- Click Next.
- If presented with the “Select Connection Method” screen, select Express Web Connect.
- Enter your Security Bank of Kansas City User ID and Password.
- Click Connect.
- NOTE: You may be presented with a security question from your Financial Institutions prior to receiving your accounts.
- Ensure you associate the account to the appropriate account already listed in Quicken.
- You will want to select “Link to an existing account” and select the associated accounts in the drop-down menu.
- IMPORTANT: DO NOT select “Add to Quicken” unless you intend to add a new account. If you are presented with accounts you do not want to track, select “Ignore – Don’t Download into Quicken”.
- After all accounts have been matched, click Next. You will receive confirmation that your accounts have been added.
- Click Done or Finish
What do I do if cannot connect to Quicken or QuickBooks?
Our partners at Quicken & QuickBooks are there to help. The Quicken/QuickBooks teams are trained to provide assistance with anything you need to connect your accounts to these valuable financial platforms.
- QuickBooks Technical Support: (800) 446-8848 Press 2
- Quicken Technical Support: (650) 250-1900 Press 3
Will my third-party aggregators such as Mint.com still be able to access my online banking accounts?
While customers are able to use secure financial third-party platforms (such as Mint.com), the Bank does not have a direct relationship with the vendor and will be unable to assist with this product. We encourage you to reach out to the vendor directly for assistance.
- Mint.com Support: (800) 683-7392 or you can Chat with Mint at: http://mintmobile.com/chat
Use of Other Third-Party Financial Apps
While Security Bank of Kansas City understands that outside financial apps may provide tools that can help you manage your accounts or make payments, we take security seriously. Linking your Security Bank of Kansas City Online Banking account with outside third parties may pose a security risk to your accounts.
When considering use of an outside financial platform or app, we encourage our customers to fully read the terms and conditions and review the reputation of the vendor. Be aware that some vendors may continue to use your personal and financial data well after you have stopped using the platform.
Even if you feel that you have linked to trusted third-party, we strongly encourage you to setup balance alerts to monitor any unusual activity on your account(s). If you have lost track of which financial apps you may have used in the past, we also urge you change your Security Bank of Kansas City Online Banking password immediately. That will prevent additional use of your financial information from outside any third party that you may have forgotten.
If I have multiple Online Banking accounts will I have to log in to each account with the usernames and passwords for each account separately?
With our new mobile app, you can sign into multiple user profiles and quickly switch between them using a PIN instead of entering a username and password. If you add more profiles to your mobile app, you will need to set up two-factor authentication (2FA) for each of them.
How do I add additional login profiles to my mobile app?
- From the top of the menu bar press the person icon next to your profile name.
- Select Add profile.
- Sign in to the second profile.
- If prompted, answer the security question. If not, continue to the next step.
- If prompted, complete the profile information in the form, and then select Done.
- Enter a PIN for the new profile.
- Confirm the PIN for the new profile.
How do I switch between profiles on my mobile app?
- From the top of the menu bar press the switch icon next to your profile name.
- Select the profile you wish to log into.
- Enter the PIN or use the fingerprint authentication if prompted.
Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information. To implement 2FA, you will need to enroll an email address and a phone number (mobile or landline). Once this information is entered, you’ll choose one of three options to receive a one-time verification code:
- Text message to the mobile phone entered, or
- Automated phone call to phone number entered, or
- Authenticator App (download the Authy app here).
After entering the verification code from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid entering a verification code during each login. This option should never be selected on a shared or public computer.
How does the phone call verification process work?
If you select to receive a phone call (cell phone or landline), you will enter a single specific digit, as directed, before the verification code is provided.
If you fail to answer the authentication phone call, you will need to select the option to have the code re-sent. The system will not leave codes on voicemail.
Note: The phone number used to send the verification code may not always be the same phone number but will always be sent from a US-based phone number.
What should I do if I did not receive a verification code to continue with the two-factor authentication enrollment?
Please be sure the phone number you entered is correct. If it needs to be changed, contact our Customer Support Team at (913) 281-3165 during regular banking hours.
How much time do I have to enter the verification code?
Codes will expire within three minutes.
Can I lock myself out from entering an incorrect verification code?
Yes. You can get locked out of the enrollment process if too many attempts are made with an incorrect verification code (more than six times in a single hour). You must wait an hour to try again following your first attempt. If you make more than 20 unsuccessful attempts in a 24-hour period, your login will be 'Suspended' and you will not be able to attempt again for 24 hours. If you have questions or need additional assistance, please contact Customer Support at (913) 281-3165 during our regular banking hours for assistance.
If I selected “Remember this computer,” why am I being asked for a verification code each time I log in?
There are several reasons you may be prompted for a verification code. This may include:
- logging in using different browsers
- deleting your browser history
- you have set your browser settings to delete your cookies and history automatically
Can I receive the two-factor authentication verification code via email?
Codes sent by email are not available, but can be received using one of the following options:
- Text message
- Phone call
- Authy App (A third-party app that generates a one-time passcode. To register you will need an email address and phone number.)
How can I reset my two-factor authentication enrollment?
You can reset your own two-factor authentication enrollment in both the app and online by going to your Profile page, then select ‘Security’ within the ‘Settings’ area.