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Security Bank of Kansas City

New Online Banking Experience

Welcome to a New User Experience!

New look, new experience, new tools and a new way to do your banking.
 
On your phone, tablet, laptop, or desktop computer, we are where you are!

FIRST TIME LOG IN 

Online Users:  Click on the Account Login button on our home page to get started.  

Mobile App Users:  Our new App is available from the Apple App Store or Google Play. If you are an existing Mobile App user, you will be automatically prompted to download the new App. Otherwise, just search for SBKC Mobile within the App Apple Store or Google Play. 

All Users: Enter your existing Username and Password to sign in. 

  • Enter your email address and a phone number where you can receive a phone call to obtain a verification code. 
  • Select how you would like to receive your verification code from one of three options. 
  • Enter the verification code received and click Verify. 
  • Review the User Agreement and click Accept. 
  • You will be taken to your new Dashboard to begin your new online banking experience! 

NOTE:  It may take some time for balances to fill in after logging in the first time.  If you see a $0 balance, please log out and log back in. 

ACTION NEEDED: During your first login, it will be important to re-establish and setup account balance alerts. The new system does not use the same functionality as the previous system. We apologize for the inconvenience Simply go to choose your desired account for an Alert, then choose Alert Preferences.

What browsers are supported? 

We recommend downloading the current version of Google Chrome, Microsoft Edge, Firefox, or Safari*.  

Microsoft Internet Explorer is not a supported browser.  

To download the latest browsers, click the links below: 

*Safari is not available for Windows. To find out more information, visit: https://support.apple.com/en-us/HT204416/ 


Online Banking Login Guide
Online Banking Login Guide
  1. Launch into securitybankkc.com using one of the following compatible browsers:
    • Google Chrome, Microsoft Edge, Firefox or Safari.

  2. Select Log In located in the upper righthand corner of our website Home Page shown below.


  3. WELCOME BACK – LOG IN TO YOUR ACCOUNTS HERE
    Type in your Username, this can be the Alias you created or your online banking identification number starting with 7227. When you are finished, click LOGIN.


    Forgot Password?
    If you do not remember your login information, you can click on “Forgot Password?”. You will be directed to input either your Social Security Number, EIN or ITIN as well as your deposit account number.

    Click Next once you have typed the information into all the fields. Verification to recover this information will then be sent to the email on file with Security Bank of Kansas City.


  4. Enter your Password, when finished click Sign In

  5. Secure your account
    This is our NEW Two-Factor Authentication (2FA) that adds an extra layer of security, so only you are accessing your bank accounts.

    In the appropriate fields, enter in your full Email Address and your 10-digit Phone Number, then click Next.

    Helpful Tips:
    • Remember to type out your full Email Address by adding the @ symbol and the .com.
    • DO NOT enter a Country Code if you have a U.S. or Canadian phone number.
    • To receive your Account Code (2FA) via text message, enter your mobile phone number.
    • To receive an Account Code (2FA) via a phone call, enter a telephone number.


  6. How do you want to get your code (2FA)?
    Select one of the 3 options:
    • Text Message
    • Phone Call
    • Authenticator App – This is an app that will have a randomly generated code every 20 seconds to use for verification. This app can be downloaded on a computer or smartphone.

  7. When you have selected your option, click Next


  8. Enter verification code
    When you receive your verification code by text message, phone call, or within the Authy App type it into the Enter Code field.
    • Selecting “Don’t ask for codes again while using this browser” will allow the computer to remember you, so you will not receive a verification code again unless you clear your Cookies or Cache.

  9. When complete, click Verify.

    Helpful Tips: 
    • Codes sent through text message or phone calls will expire after 2 minutes.
    • If your authorization code does not arrive within a few minutes, select one of the following options:
      • “Resend” to have a code sent again through the same path.
      • “Try another way” to select a different path to send the code.


  10. You’re all set!
    Click Ok and you will be brought into your new Online Banking Dashboard Landing Page. 


To download and print this guide, click here.

If you have questions or need further assistance, please contact Customer Support at 913-281-3165.

Authy Mobile App Guide
Authy Mobile App Guide

  1. Users first must go into the Google Play Store or Apple Store.

  2. Then to locate the Authy App type “Authy” in the search bar at the top.
    • Once the list of apps display, choose the “Twilio Authy” app and select GET or DOWNLOAD.

  3. After opening the app the first screen will display which requests a +Code and Cellphone number.
    • Select the +Code field and then begin typing in the country name and then select the necessary country. Example – United States

  4. Then after selecting the necessary country the user will type in their phone number in the Cellphone number field.

  5. After typing in the phone number select OK.

  6. The screen will then display with how to get the account verification code, either Phone call or SMS (Text).
    **This is to verify the Authy App. This will not work on most land lines and Internet phone services will not work (magic jack, skype, etc)**

  7. If choosing the Phone call option, a call will come from a random number and an automated voice will provide a verification code. If choosing the SMS (text) option the message will appear from a random number such as 781-56 which IS NOT the verification code. Open the text message to view the code from Authy.
    • Then either write down the code and go back to the Authy App, or stop displaying the text and then select the blue text listed as “Registration Code”.

  8. For iPhone users the option may display “From Messages _ _ _ _ _ _” which you can select to automatically enter the code into the field. Or if you wrote the code down you may type it in as well.

  9. Immediately after inputting the registration code the Authy App will ask if you would like to receive notifications so you may select either “Don’t Allow” or “Allow”. Allowing notifications will then display on your phone as a notification that will take you right to the code needed to log in.

  10. When inputting the numbers, the users will have 20 seconds from when the code appears in the app to when it expires. The countdown is shown under the code. Once the 20 seconds is up, the code is no longer valid and they need to use the next code. The codes automatically refresh every 20 seconds.

  11. Now, Log into the Bank website until it asks for your verification code. Before getting the code from Authy, be sure to check the box next to the option “Don’t ask for codes again when using this browser” IF you trust this browser and will be using it often to access your Online Banking.
    • Checking this box is optional, though we have found that most of our customers prefer this option since Authy has a 20 second rule and they’d rather not have to do this step every time.
    • This is NOT ADVISABLE if you are using a public computer or a shared computer with someone who should NOT have access to your Bank Account.

  12. When the box is selected get the code from the Authy app.
    • You only have 20 seconds to input the code and press “Verify”
    • For best results, wait until the countdown resets to 20 seconds to copy the code to put into the box.
    • Select Verify.

  13. You are in! If you selected the “Don’t ask me for codes again while using this browser” option, you should be able to log in with only your Username and Password while on this browser and computer.
 To download and print this guide, click here
 
If you have questions or need further assistance, please contact Customer Support at 913-281-3165.
Mobile & Online Banking Tools
Mobile Banking Tools 
Our Mobile Tools puts Security Bank in the Palm of Your Hand!
Our app is so robust you’ll be wondering what it can’t do!
 
Customizable Dashboard
Easily feature the information that’s most important to you.
 
Enhanced Security Features
Two-factor authentication (2FA) helps protect your account from unauthorized access.
 
Secure Conversations
Talk with our customer support team to get the answers you need.
 
Debit Card Control
Turn on/off your Debit Mastercard® or report it lost or stolen.
 
Budgeting Tools
Tag, search, categorize, download, and add notes to your transactions. View check images and add receipts for recordkeeping.
 
Bill Pay
Set up and manage payments. Add a rush payment!
 
Pay a Person
Send and receive money with friends and family.
 
Mobile Deposit
Deposit checks using your phone’s camera.
 
Locator Feature
Find the branch or ATM nearest you.
 
Account Alerts
Receive a notification for a large dollar transaction, low balance, or other important activity. 
 
Travel Notifications
Help us know your card is with you when you travel.
 
IMPORTANT INFORMATION FOR SMS TEXT BANKING USERS  
Text banking commands such as BAL or HIST will no longer be supported. You will be glad to know that our new Mobile Banking App provides easy options to receive your account information using your mobile device. You can also speed dial our 24-Hour Telephone Banking System at (913) 621-8441, which can provide quick access to your balance, history and other account information 
Desktop Online Banking Tools 
Our Online Banking Tools puts Security Bank on Your Desktop!
Tools so easy and convenient you’ll be wondering how you managed without them!
 
Customizable Dashboard
Easily feature the information that’s most important to you.
 
Quicken Compatible
Download transactions and upload them to Quicken.

Enhanced Security Features
Two-factor authentication (2FA) helps protect your account from unauthorized access.
 
Secure Conversations
Talk with our customer support team to get the answers you need.
 
Debit Card Control
Turn on/off your Debit Mastercard® or report it lost or stolen.
 
Budgeting Tools
Tag, search, categorize, download, and add notes to your transactions. View check images and add receipts for recordkeeping.
 
Bill Pay
Set up and manage payments. Add a rush payment!
 
Pay a Person
Send and receive money with friends and family.
 
Locator Feature
Find the branch or ATM nearest you.
 
Account Alerts
Receive a notification for a large dollar transaction, low balance, or other important activity.
 
Travel Notifications
Help us know your card is with you when you travel.
 
Your Dashboard

How does my dashboard work? 

After successfully signing in, you will see your “Dashboard.” A list of your accounts will be presented at the top. To view all accounts on one screen, select “View All.” Below your account listing, “Quick Actions” are presented (Transfer, Pay, Deposit, Message). Under the “Quick Actions” icon you will find Transactions, Payments, Transfers, Card Management, etc. 

Can I reorganize my dashboard? 

Yes! At the bottom of the dashboard, click “Organize dashboard” to drag and drop, delete or add information. 

The dashboard activity displays transactions from all my accounts. How can I find account-specific information? 

Simply click “Transactions” for the specific account you want to review. 

How do I set up an account alert? 

Select the account you would like to add an alert to and then select “Alert preferences.” You may set up balance or transaction alerts based on low or high thresholds. You may choose to receive alerts by email, text or within the app. 

Why are transactions labeled as pending? 

Transactions appear as pending until final processing occurs. 

Can I view my statements? 

Yes. To view your statements, choose the account you’d like to review and select “Documents.” If you are currently not signed up to receive electronic statements, you have the option to enroll at the top of the screen. 

Bill Payment, Transfers & Loan Payment

Transfers 

How do I transfer money between my Security Bank of Kansas City accounts? 

Select the Transfer icon. Then choose the account you want to transfer From and To. Eligible accounts will be listed. While the transfer will take place immediately between your accountstransfers completed after 10:00 pm CT may show as pending until it permanently settles to your accounts on the next business day. 

What are the cutoff times for transfers between my Security Bank of Kansas City accounts? 

The cutoff time for same day transfers is 10:00 PM CT M-F. Transfers conducted during a weekend or Bank Holiday will post immediately but may show a pending until it permanently settles to your accounts after final processing on the next business day 

Can I add a memo line to a transfer? 

A memo line can be added to an immediate transfer. It cannot be added to recurring or future-dated transfers. 

Why am I unable to add a memo to recurring or future-dated transfers?  

Memos are not an option for recurring or future-dated transfers; however, you can add a “tag” to transactions that will appear after the transfer posts to your account. 

Loan Payments 

How do I make a loan payment? 

Select the Transfer icon and choose the checking or savings account you want to make your payment from. Then select your loan account in which you wish to transfer. To schedule a recurring payment, select “More Options” to schedule frequency and date. Transfers completed after 10:00 pm will be processed on the next business day. 

Can I set up automated loan payments? 

To schedule a recurring payment or a future-dated payment, select “More Options” to schedule frequency and date. 

How can I view an estimated payoff for my loan? 

An estimated payoff is shown in the Account Details. This payoff estimate may not include additional fees and other charges that have accrued, such as escrow. For a final payoff amount, please contact Customer Support at (913) 281-3165. 

Debit Card Controls 

What controls are available for managing my debit cards? 

Under Card Management on your Dashboard, you will have more access and control for your debit card: 

  • Report a card lost or stolen 
  • Lock and unlock your debit card 
  • Add and remove travel notice 

How do I report a lost or stolen card? 

To report a lost or stolen card, log in to your Online Banking account and click on the applicable card in the “Card Management” area of your Dashboard. Select ‘Report lost/stolen’ and indicate the appropriate option. 

Can I lock my debit card from being used for a period of time? 

Yes. Within Card Management, simply select the card you want to lock and toggle the switch. Transactions will be denied, but recurring payments may continue. Any credits or deposits to the card will also be allowed. 

Mobile Banking & Mobile Deposit 

Are there device requirements to access the Security Bank of Kansas City mobile app? 

Yes, the mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet. 

How much does the Security Bank of Kansas City mobile app cost? 

There are no fees to download and use mobile app; however, connectivity and usage rates may apply. Contact your wireless service provider for more details. 

Do I use the same user ID and password for the mobile app as I would for online banking? 

Yes, you will use the same user ID and password that you use to log into online banking. 

If I forgot my password, can I reset it within the app? 

Yes, you can easily reset your login credentials by clicking on the ‘Forgot?’ link on the mobile app. 

How do I sign out of the mobile app? 

You will automatically be signed out once you swipe or close the app. Each time you access your app, you will be required to enter your passcode, use your fingerprint or utilize the facial recognition feature in order to log in again. 

Can I pay bills or a person in the app? 

Yes, you can easily add payees, edit payees, and submit payments using the app. 

Is there a fee to use mobile deposit? 

No, conducting a mobile deposit using the Security Bank of Kansas City mobile app is free. 

Are there any limitations with using mobile deposit? 

Yes, there are daily and monthly limitations to the number and dollar amounts that can be deposited through a mobile device. Contact Customer Support at (913) 281-3165 for specific details. 

For more details about Mobile Deposit, Click Here. 

Cash Management User FAQ 

How do I manage my users? 

To manage users, click on the ‘Cash Manager’ tab in the menu option. From there you’ll see the screens to manage your users. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information. 

How do I initiate an ACH template? 

There is a feature in the menu options titled ‘Approve ACH’ to initiate an existing ACH batch that does not require changes to the dollar amount of the batch. Should you need to make changes to the dollar amounts, click on the ‘Cash Management’ tab in the menu option. From there you’ll see the screens to initiate and manage your ACH transactions. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information. 

How do I initiate a Wire Transfer? 

There is a feature in the menu options titled ‘Approve Wire’ to initiate and approve a wire transfer template or to approve a wire transfer once it has been initiated if it is a new beneficiary or one-time wire. Should you need to add a new beneficiary, edit an existing template, or initiate a one-time wire, 

click on the ‘Cash Management’ tab in the menu option. From there you’ll see the screens initiate new wire transfers or edit your existing templates. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information. 

How do I upload a positive pay file and decision positive pay exception items? 

To access positive pay functions, click on the ‘Cash Management’ tab in the menu option. From there you’ll see the screens to manage positive pay. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information. 

I don’t see a Bill Pay option on my Dashboard. How do I access my business bill pay? 

To access Business Bill Pay, click on the ‘Cash Management’ tab in the menu option. From there you’ll see the ‘Bill Pay’ tab to process payments. Simply click on the ‘Dashboard’ tab to go back to viewing account balances and transaction information. 

 

Quicken, Quickbooks & Mint.com 

Intuit Products or Other Third-Party Aggregators 

Does Security Bank of Kansas City offer connections with Intuit financial software (Quicken and QuickBooks)? 

Yes, if enrolled for Online Banking, you can connect to your personal accounts through Quicken financial management software—or if you are a business, through QuickBooks account management software. 

What is the difference between Web Connect and Direct Connect? 

Security Bank of Kansas City offers Web Connect or Express Web Connect. This allows you to download transactions that have posted to your account(s) and upload directly to Quicken/QuickBooks. Security Bank of Kansas City does not support Direct Connect.  

How do I connect to Quicken or QuickBooks? 

When activating through the Quicken/QuickBooks software, search for ‘Security Bank of Kansas City’ to use Web Connect or Express Web Connect. You will be required to enter your Online Banking username and password, and then select the accounts to be linked. 

Re-Establish Your Access to Quicken using Web Connect for existing Quicken Users  

Once you access the new Online Banking platformyou will need to re-establish your Quicken access

Our partners at Quicken & QuickBooks are there to help. The Quicken/QuickBooks teams are trained to provide assistance with anything you need to connect your accounts to these valuable financial platforms. 

  • QuickBooks Technical Support: (800) 446-8848 Press 2 
  • Quicken Technical Support: (650) 250-1900 Press 3 

Will my third-party aggregators such as Mint.com still be able to access my online banking accounts? 

While customers are able to use secure financial third-party platforms (such as Mint.com)the Bank does not have a direct relationship with the vendor and will be unable to assist with this product. We encourage you to reach out to the vendor directly for assistance.  

Use of Other Third-Party Financial Apps 

While Security Bank of Kansas City understands that outside financial apps may provide tools that can help you manage your accounts or make payments, we take security seriously. Linking your Security Bank of Kansas City Online Banking account with outside third parties may pose a security risk to your accounts  

When considering use of an outside financial platform or app, we encourage our customers to fully read the terms and conditions and review the reputation of the vendor. Be aware that some vendors may continue to use your personal and financial data well after you have stopped using the platform.   

Even if you feel that you have linked to trusted third-party, we strongly encourage you to setup balance alerts to monitor any unusual activity on your account(s). If you have lost track of which financial apps you may have used in the past, we also urge you change your Security Bank of Kansas City Online Banking password immediatelyThat will prevent additional use of your financial information from outside any third party that you may have forgotten. 

 

Adding Additional User IDs/Online Banking Accounts 

If I have multiple Online Banking accounts will I have to log in to each account with the usernames and passwords for each account separately? 

With our new mobile app, you can sign into multiple user profiles and quickly switch between them using a PIN instead of entering a username and password. If you add more profiles to your mobile app, you will need to set up two-factor authentication (2FA) for each of them. 

How do I add additional login profiles to my mobile app? 

  • From the top of the menu bar press the person icon next to your profile name. 
  • Select Add profile. 
  • Sign in to the second profile. 
  • If prompted, answer the security question. If not, continue to the next step.
  • If prompted, complete the profile information in the form, and then select Done.
  • Enter a PIN for the new profile.
  • Confirm the PIN for the new profile. 

How do I switch between profiles on my mobile app? 

  • From the top of the menu bar press the switch icon next to your profile name.
  • Select the profile you wish to log into.
  • Enter the PIN or use the fingerprint authentication if prompted. 
2-Factor Authentication FAQ 

Two-Factor Authentication (2FA)  

Two-Factor Authentication (2FA) is a security feature that helps safeguard your account information. To implement 2FA, you will need to enroll an email address and a phone number (mobile or landline). Once this information is entered, you’ll choose one of three options to receive a one-time verification code:  

  1. Text message to the mobile phone entered, or
  2. Automated phone call to phone number entered, or 
  3. Authenticator App (download the Authy app here). 

After entering the verification code from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid entering a verification code during each login. This option should never be selected on a shared or public computer. 

How does the phone call verification process work? 

If you select to receive a phone call (cell phone or landline), you will enter a single specific digit, as directed, before the verification code is provided. 

 If you fail to answer the authentication phone call, you will need to select the option to have the code re-sent. The system will not leave codes on voicemail.  

Note: The phone number used to send the verification code may not always be the same phone number but will always be sent from a US-based phone number. 

What should I do if I did not receive a verification code to continue with the two-factor authentication enrollment? 

Please be sure the phone number you entered is correct. If it needs to be changed, contact our Customer Support Team at (913) 281-3165 during regular banking hours. 

How much time do I have to enter the verification code? 

Codes will expire within three minutes.  

Can I lock myself out from entering an incorrect verification code? 

Yes. You can get locked out of the enrollment process if too many attempts are made with an incorrect verification code (more than six times in a single hour). You must wait an hour to try again following your first attempt. If you make more than 20 unsuccessful attempts in a 24-hour period, your login will be 'Suspended' and you will not be able to attempt again for 24 hours. If you have questions or need additional assistance, please contact Customer Support at (913) 281-3165 during our regular banking hours for assistance.  

If I selected “Remember this computer,” why am I being asked for a verification code each time I log in? 

There are several reasons you may be prompted for a verification code. This may include: 

  • logging in using different browsers 
  • deleting your browser history 
  • you have set your browser settings to delete your cookies and history automatically 

Can I receive the two-factor authentication verification code via email? 

Codes sent by email are not available, but can be received using one of the following options: 

  • Text message 
  • Phone call 
  • Authy App (A third-party app that generates a one-time passcode. To register you will need an email address and phone number.) 

How can I reset my two-factor authentication enrollment? 

You can reset your own two-factor authentication enrollment in both the app and online by going to your Profile page, then select ‘Security’ within the ‘Settings’ area.