Online Fraud & Security
Security Bank of Kansas City takes the responsibility of securing your account information very seriously. As your financial institution partner, we feel it is important to make you aware of some of the tactics that the fraudsters might use to pose as either the Bank or a company you know. They do this to trick you into providing your financial information to them.
Security Bank of Kansas City will occasionally contact you via email or phone to communicate important information. However, we will never ask the following:
- We will NEVER ask you to "click a link" to confirm personal data or to unblock your account
- We will NEVER ask you to verify:
- Full Social Security/Tax ID Number
- Full Account Number
- Full Debit Card Number
Phishing happens when thieves send emails that appear to be from a business you know or the bank asking you to “verify” information or otherwise divulge personal data.
Commonly, you will be asked to “click a link” or “reply” to confirm your personal data, bank account/debit or credit card information, online banking credentials, etc. If a link is used, it may also be infected with malicious software designed to steal your personal information. Should you receive an email like this, do not respond. If it includes Security Bank of Kansas City’s name, contact us.
This is the telephone equivalent of phishing, which includes the use of a phone call to swindle you into surrendering private or financial information.
In this case, the caller may or may not pose as the bank. Most commonly, the scammer will solicit an offer that is too good to be true or ask for a donation. They may also attempt to provide urgent news by pretending to be from the IRS or computer tech support stating your PC is infected. They occasionally pose as a family member (i.e. grandchild is stranded or in trouble with the law).
Ultimately, the criminal will attempt to scam you into providing your bank account or debit/credit card information to pay a fee or fine. If you receive such a call, don’t let your emotions get the best of you. Look up the phone number of the company, organization or family member/other relative using a legitimate source, then contact them directly (even if the caller provides a reason not to do so).
Alert - Social Security Scam
October 2020: The FTC is getting reports of a resurgence of a phone scam involving people pretending to be from the Social Security Administration (SSA) who are trying to get your Social Security number and even your money. In one version of the scam, the caller says your Social Security number has been linked to a crime (often, he says it happened in Texas) involving drugs or sending money out of the country illegally. He then says your Social is blocked – but he might ask you for a fee to reactivate it, or to get a new number. And he will ask you to confirm your Social Security number.
In other variations, he says that somebody used your Social Security number to apply for credit cards, and you could lose your benefits. Or he might warn you that your bank account is about to be seized, that you need to withdraw your money, and that he’ll tell you how to keep it safe.
But all of these are scams. Here’s what you need to know:
- The SSA will never (ever) call and ask for your Social Security number. It won’t ask you to pay anything. And it won’t call to threaten your benefits.
- Your caller ID might show the SSA’s real phone number (1-800-772-1213), but that’s not the real SSA calling. Computers make it easy to show any number on caller ID. You can’t trust what you see there.
- Never give your Social Security number to anyone who contacts you. Don’t confirm the last 4 digits. And don’t give a bank account or credit card number – ever – to anybody who contacts you asking for it.
- Remember that anyone who tells you to wire money, pay with a gift card, or send cash is a scammer. Always. No matter who they say they are.
If you’re worried about a call from someone who claims to be from the Social Security Administration, get off the phone. Then call the real SSA at 1-800-772-1213 (TTY 1-800-325-0778). If you’ve spotted a scam, then tell the FTC at reportfraud.ftc.gov.
Technology, accountability, and ongoing communication help us ensure that your Online Banking experience is safe and secure. When you visit our website, whether it's to learn about rates, review your account, or transact other business, you are entering a secure area.
Here are just a few of the safeguards that we have in place to help ensure your personal security when visiting us online:
Your Password – We will ask you to develop a secret password that only you will know. This will allow only you to access and review personal information about your account.
Our Privacy Policies – Our entire staff is dedicated to protecting the personal privacy of you, our customer. We have stringent privacy policies in place and have instituted bank-wide measures to ensure that they are strictly observed.
Encryption Software – Encryption software makes it possible to scramble a message between two parties (you and the Bank), and this scrambling protects your account information so it cannot be intercepted and read by a third party.
Phone/Email/Text Scams - Fraudsters are getting very good at trying every form of communication to try and get you to divulge your personal information. These types of scams are usually by phone, email, and even text.
To better understand common scams as well as the most recent scams, visit https://www.consumer.ftc.gov/features/scam-alerts.
If you have inadvertently responded to any scam and you believe your account could be at risk, please contact Customer Support at (913) 281-3165 or email us at: firstname.lastname@example.org.
Tips to Improve Security (Online, Mobile, Electronic Devices, etc.)
- Create strong passwords. Avoid using information that could be easily guessed. Do not use names of family members, birthdays, pet names, ABC, 12345, QWERTY, etc.
- Be on the Lookout for the lock symbol at the top of and "https" on your browser to make sure the website is secure before entering your payment information.
- Install anti-virus software, anti-spyware software, and a firewall.
- Use privacy settings to limit who can see your posts on social media. Don't overshare!
- Beware of free Wi-Fi. There are very few security measures in place, which could lead to a compromise of your personal data.
- Consider Multifactor Authentication (MFA). For additional security, inquire with your online providers if they can send a unique code to your mobile device that you enter in their platform each time you login.