Error Resolution Notice

We may report information about your account to credit reporting agencies. Late payments, missed payments or other defaults on your account may be reflected in your credit report.

(For consumer accounts established primarily for personal, family, and household purposes only.)

In case of errors or questions about your electronic transfers; telephone us at 913-281-3165 or write us at Security Bank of Kansas City, P. O. Box 171297, Kansas City, Kansas 66117 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days (or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.  An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

We will tell you the results within three business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.

The FINANCE CHARGE is computed on the average daily balance method, including current transactions. We figure the finance charge on your account by applying the periodic rate to the “average daily balance” of your account, including current transactions.  To get the “average daily balance” we take the beginning balance of your account each day, add any new advances or charges, and subtract any payments or credits and any unpaid finance charges.  This gives us the daily balance.  Then, we add up all of the daily balances for the billing cycle and divide the total by the number of days in the billing cycle.  This gives us the “average daily balance”.

If you think your bill is wrong, or if you need more information about a transaction on your bill, write us (on a separate sheet) at the address shown on your bill as soon as possible.  We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared.  You can telephone us, but doing so will not preserve your rights.

In your letter, give us the following information:

You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.  While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.