Security Bank of Kansas City will occasionally contact you to communicate important information by email, text or phone.
- As part of any UNSOLICITED message delivered by email, text message or phone, we will NEVER ask you to "click a link" to confirm personal data or to unblock your account.
- If you receive an UNSOLICITED communication by email, text message or phone, we will NEVER ask you to verify your FULL Social Security/Tax ID number, FULL account number, or FULL debit card number.
If you are suspicious of any UNSOLICITED communication that includes Security Bank of Kansas City’s name, DO NOT RESPOND. Contact us to confirm at:
o (913) 281-3165; or
o Email us at: email@example.com
We take the responsibility of securing your account information very seriously. As your financial partner, we feel it is important to make you aware of some of the tactics fraudsters may use to pose as the bank or a company you know in order to trick you into providing your financial information.
Phishing (Fraudulent Emails)
Phishing happens when thieves send emails that appear to be from a business you know or the bank asking you to “verify” information or otherwise divulge personal data.
Commonly, you will be asked to “click a link” or “reply” to confirm your personal data, bank account/debit or credit card information, online banking credentials, etc. If a link is used, it may also be infected with malicious software designed to steal your personal information. Should you receive an email like this, do not respond. If it includes Security Bank of Kansas City’s name, contact us.
Vishing (Fraudulent Phone Calls)
This is the telephone equivalent of phishing, which includes the use of a phone call to swindle you into surrendering private or financial information.
In this case, the caller may or may not pose as the bank. Most commonly, the scammer will solicit an offer that is too good to be true or ask for a donation. They may also attempt to provide urgent news by pretending to be from the IRS or computer tech support stating your PC is infected. They occasionally pose as a family member (i.e. grandchild is stranded or in trouble with the law).
Ultimately, the criminal will attempt to scam you into providing your bank account or debit/credit card information to pay a fee or fine. If you receive such a call, don’t let your emotions get the best of you.Look up the phone number of the company, organization or family member/other relative using a legitimate source, then contact them directly (even if the caller provides a reason not to do so).
Smishing (Fraudulent Text Messages)
Smishing is also a form of phishing, but is accomplished through text message (aka SMS). It is becoming a growing international threat.
Like email phishing, the text message may seem urgent by stating that your “account” or“debit/credit card” is at risk in some way. It might also tell you to “click a link”or ask you to reply with personal or financial information to confirm.
As stated, Security Bank of Kansas City will occasionally contact you to report possible fraud or provide information by text message, however, we will NEVER ask you to “click a link” and we will NEVER ask you verify your FULL social security number, FULL account number, or FULL debit card number.
If you have inadvertently responded to what you feel may have been a phishing, vishing or smishing attack and believe your account could be at risk, please contact Customer Support at (913) 281-3165 or email us at: firstname.lastname@example.org.
Technology, accountability and ongoing communication help us ensure that your online banking experience is safe and secure.
When you use the Internet to visit us, whether it’s to learn about rates, to review your account, or to transact other business, you are entering a secure area.
Here are just a few of the other safeguards we have in place to help ensure your personal security when visiting us online:
Your Password – We’ll ask you to develop a secret password that only you will know. Only then will you be able to review personal information about your account.
Our Privacy Policies – Our entire staff is dedicated to protecting the personal privacy of you, our customer. We have stringent privacy policies in place, and have instituted bank-wide measures to assure that they are strictly observed.
Encryption Software – Encryption software makes it possible to scramble a message between two parties (you and your bank), and this scrambling protects your account information so it cannot be intercepted and read by a third party.
When you bank with us you can do so with confidence… online, over-the-phone, via text message or in person!