Online Banking FAQs

Welcome to Online Banking

Show All | Close All

What is OnLine Banking?
Q

What is OnLine Banking?

A

You can get free up-to-the-minute information about all of your accounts and view all account transactions including ATM and point of sale transactions. You can transfer funds between eligible accounts including making payments on loans or credit lines. You can download transaction information into money management software programs such as Microsoft MoneyT (OFX). Another feature of Online Banking is the ability to pay bills online with Bill Pay. All internal account transfers made after 6:00 p.m. will be posted on the following business day.

Close

What happens if I open an account after I start using Online Banking?
Q

What happens if I open an account after I start using Online Banking?

A

You will need to ask your New Accounts Representative to have your new account added.

Close

What do I need to get started using Online Banking?
Q

What do I need to get started using Online Banking?

A

A personal computer, a modem, an active account with an Internet Service Provider (ISP), Internet browser software such as Microsoft Internet Explorer, Netscape Navigator or America Online, and an account with Security Bank of Kansas City. You will also need your user ID and PIN number.

Close

How do I sign up for Online Banking?
Q

How do I sign up for Online Banking?

A

For Security Bank of Kansas City customers, visiting one of our convenient branch locations can get you started.

If you are not currently a Security Bank of Kansas City customer, you may obtain a deposit account application by: 1.Clicking here 2. Visiting one of our convenient branch locations.

Then simply find the nearest Security Bank of Kansas City branch to open your deposit account, after which you can then apply for Online Banking. You will be able to use Online Banking after you receive your user ID and PIN number.

Close

What if I forget my ID and Password?
Q

What if I forget my ID and Password?

A

If you lose or forget your ID you can call (913) 281-3165, and ask for Online Banking. After confirming your identity your ID will be given to you. If you lose your password you can also call Online Banking at (913) 281-3165. After confirming your identity your password will be reset to the last four digits of your Social Security Number.

Close

Welcome to Electronic Statements

Show All | Close All

What are Electronic Statements?
Q

What are Electronic Statements?

A

An Electronic Statement is a digital version of your statement and notices that are emailed to you or accessed through our secure website.

Close

Why should I receive my statements electronically?
Q

Why should I receive my statements electronically?

A

Receiving your statements online has many benefits. Electronic statements are environmentally friendly. They can also be accessed anywhere... anytime. Plus... you will benefit from faster delivery than paper statements. Your account statement will be accessible the day after your statement cuts. It will limit the amount of paper coming into your home or mailbox, which will help reduce your exposure to identity theft or fraud.

Close

Are check images available with my Electronic Statements?
Q

Are check images available with my Electronic Statements?

A

Yes

Close

How do I sign up?
Q

How do I sign up?

A

You will enroll to receive Electronic Statements through your Internet Banking account. Once logged into Internet Banking, simply click the “Electronic Statements” option located on the Internet Banking toolbar and follow the instructions on the screen. If you are not currently signed up for Internet Banking, simply contact our Internet Banking department.

Close

What is the Security Phrase?
Q

What is the Security Phrase?

A

Your personal security phrase is a way for you to verify that the email is a legitimate email from Security Bank of Kansas City. All Electronic Statement email notifications will contain your security phrase. This allows you to identify that the email message is from the bank.

Close

How long will I be able to access my Electronic Statements?
Q

How long will I be able to access my Electronic Statements?

A

Electronic Statements can be accessed online for two months. Notices are also available (such as those for overdrafts) can be accessed for 30 days

Close

Are Electronic Notices Available?
Q

Are Electronic Notices Available?

A

Yes. With the Electronic Statements program, you will receive electronic notices of overdraft, privacy, CD renewals, loan billings and more.

Close

Can I specify which Statements & Notices I wish to receive electronically?
Q

Can I specify which Statements & Notices I wish to receive electronically?

A

Yes, you may select which statements or notices you would like to receive online and which statements or notices you would like through U.S. Postal mail. This is accomplished through the Bank’s Internet Banking system by clicking “Electronic Statements” on the Internet Banking toolbar, then selecting “Documents and Settings”.

Close

If I enroll for Electronic Statements, will I receive everything electronically?
Q

If I enroll for Electronic Statements, will I receive everything electronically?

A

While you will receive your statements and other notices (such as overdrafts, annual privacy statement, CD renewals, loan billings), enrolling in Electronic Statements does not completely prevent the mailing of all paper correspondence from the bank. You may still receive documents such as IRA plan statements, IRS reporting forms (1099), and various marketing material.

Close

When can I view my Electronic Statements?
Q

When can I view my Electronic Statements?

A

The day after your statement cycle cuts, we will send you an email with a special login screen attached in which you can use to enter your Internet Banking username and password to download secure electronic statement. Your statement will be cut on the same day of the month as your paper statement previously did. You may also login to online banking to view your current or previous two month’s of electronic statements at any time!

Close

How do I view my statement?
Q

How do I view my statement?

A

We will send you an email with a secure PDF attachment when your statement is ready. You will open the PDF attachment which will prompt you to a log-in screen. You will then enter your Internet Banking username and password and your statement or notice will fill in! In order to view your statement and use the service, you will also need Adobe Acrobat Reader installed on your computer.

Close

What if I enter my Electronic Statement username/password wrong?
Q

What if I enter my Electronic Statement username/password wrong?

A

Your Electronic Statement username/password is the same as your Internet Banking username/password. After three unsuccessful attempts to login and review your statement, your Internet Banking account will become locked. This will require you to contact the bank to reset your account.

Close

How do I save or print my statement?
Q

How do I save or print my statement?

A

You can save your Electronic Statement to your computer`s hard drive, re-writable CD, diskette or a flash drive. Once you have opened your statement, click on ‘File’, then ‘Save a Copy’ to save it to the appropriate location. To print your statement, select ‘File’ from the menu options and then ‘Print’.

Close

How do I obtain a paper copy of my statement or an item on my account?
Q

How do I obtain a paper copy of my statement or an item on my account?

A

You may print any statement or item that is viewable through Online Banking (two months of statements and one month of notices) free of charge on your home printer. Simply view the item you wish to print and click the Print icon on your browser window. You may also contact the bank at (913) 281-3165 for a printed copy of your statement or account items. We will provide you with a printout of your statement for $3.00 per statement. We will also print copies of checks or deposit slips for a fee of $1.00 per item.

Close

I signed up for Electronic Statements but haven`t gotten any emails from the Bank. What`s wrong?
Q

I signed up for Electronic Statements but haven`t gotten any emails from the Bank. What`s wrong?

A

Check to make sure your email box isn`t full. You may need to free up space in your Inbox. Or you may have set your email program to block bulk mail or to allow mail only from the email addresses you`ve pre-selected. Your email notification will come from internetbanksbkc@secuirtybankkc.com. If you`ve made sure there`s room in your Inbox and your email options are set to receive email from the Bank, call (913) 281-3165 so we can verify your account is set up to receive paperless statements

Close

Are Electronic Statements safe and secure?
Q

Are Electronic Statements safe and secure?

A

Yes, we have established strict security standards along with 128-bit SSL encryption to protect your accounts. For more information about online security, click here.

Close

What if I need help enrolling or making changes?
Q

What if I need help enrolling or making changes?

A

The Electronic Statement system is completely self-serve. All of the options you need are available by selecting "Electronic Statements" from your Internet Banking toolbar. If you need additional assistance, do not hesitate to contact us by sending us a message through our secure messaging feature located within Internet Banking or calling our Internet Banking Department at (913) 281-3165.

Close

Can I have my statement emailed to another user (like my accountant)?
Q

Can I have my statement emailed to another user (like my accountant)?

A

Yes. You may email your statement to one additional recipient. This can be achieved by using the “Electronic Statement” option within Internet Banking. Select the "Additional Recipients" option to set up the additional recipient.

Close

How do I cancel Electronic Statements and/or Electronic Notices?
Q

How do I cancel Electronic Statements and/or Electronic Notices?

A

Simply login to Internet Banking and click the "Electronic Statements" option, then select "Documents and Settings" to deselect the items you no longer wish to receive. You can also contact our Internet Banking department at (913) 281-3165.

Close

Welcome to Online Bill Pay

Show All | Close All

How does Security Bank of Kansas City’s bill payment feature work?
Q

How does Security Bank of Kansas City’s bill payment feature work?

A

Bill Pay allows individuals to pay all of your bills on the Internet. You can set up future and repeat payments as well as check the status of your payments. You may pay as many bills a month online as you want. Payments are made electronically. If the merchant you are paying does not accept electronic payments, a paper check is automatically prepared and mailed to them. You can pay anyone in the United States.

Close

When can I enter payments for Bill Pay?
Q

When can I enter payments for Bill Pay?

A

You control when a bill payment transaction is scheduled. Payments are processed every business day at 2:00 a.m. CST and at 12:00 p.m. CST. Payments entered anytime after 12:00 p.m. will process the following business day at 2:00 a.m. (Payment can be edited or deleted until 1:59 a.m.) Payments entered between 2:00 a.m. and 11:59 a.m. will process the same day. (Payment can be edited or deleted until 11:59 a.m.) If a scheduled payment falls on a weekend it will be processed on Monday. New payments scheduled during the weekend will be processed on Monday. All payments scheduled for a holiday will be processed the day after the holiday.

 

Close

How soon does a Bill Pay transaction appear in my account activity?
Q

How soon does a Bill Pay transaction appear in my account activity?

A

If processed electronically, a Bill Pay transactions will normally be posted to your account the business day following the scheduled payment date.

Close

How many days must I allow for a payment to reach the payee?
Q

How many days must I allow for a payment to reach the payee?

A

Electronic payments must be scheduled 4 days prior to the due date, which is the date your payment must be received by the payee, not including the grace period. Check payments should be scheduled 10 days prior to the due date to guarantee delivery to the payee by the due date. In most cases, payments will reach the payee in 4-7 days. After you have set up the payee you can look at the "View Payees" screen to see if the payee is paid by check or electronically. Helpful Hint - To see how Bill Pay works you may want to send a payment to yourself. This will allow you to see what the check looks like and verify all of the information on the check, such as your name, address, and account number.

Close

Can I edit a payee’s address?
Q

Can I edit a payee’s address?

A

No, you must set up a new payee with the correct address and delete the old one.

Close

Who do I call with questions?
Q

Who do I call with questions?

A

For questions about Online Banking and Online Bill Pay, you may call our Online Banking Department during regular bank hours at (913) 281-3165.

Close

Welcome to Mobile BancAbilitySM

Show All | Close All

What functions can I perform from my mobile device?
Q

What functions can I perform from my mobile device?

A

View Transactions
View Account Balances
Transfer Funds Between Accounts
Pay Bills to exsisting Payees
View Alerts

Close

What type of mobile devices can be used to access accounts?
Q

What type of mobile devices can be used to access accounts?

A

Our mobile bancAbilitySM product works with any web-enabled mobile phone device whose network allows secure SSL traffic

Close

How do I know if my transfer or bill payment was entered successfully?
Q

How do I know if my transfer or bill payment was entered successfully?

A

Each time you make a transfer of bill payment, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through.

Close

What happens if I lose my mobile device?
Q

What happens if I lose my mobile device?

A

Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your mobile device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.

Close

What if I no longer want to be a mobile user?
Q

What if I no longer want to be a mobile user?

A

Log in to your Financial institution`s online banking site, Select
Options, Mobile Settings,
Deselect
Activate Mobile BancAbilitySM Access,
and click
Agree.

Close

Why can`t I add a new payee?
Q

Why can`t I add a new payee?

A

Funtionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.

Close

What happens if I lose communication/signal during a transaction?
Q

What happens if I lose communication/signal during a transaction?

A

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successfull. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

Close

What do I need to do if I get a new phone?
Q

What do I need to do if I get a new phone?

A

If you simiply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Online Banking account via the interent and update your information on the
Options>Mobile Settings
page. You will not receive SMS Text Messages regarding Mobile BancAbilitySM transactions if your phone number is not correct.

Close

How can I search for a transaction?
Q

How can I search for a transaction?

A

You will only be able to view 15 days worth of transaction history on your mobile device. There is not a search feature.

Close

Can I use any mobile device to access my accounts?
Q

Can I use any mobile device to access my accounts?

A

Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS Text Messages will be sent to the device entered when enrolling for mobile bancAlbilitySM, not any device from which you preform a transaction.

Close

Can I add a new Bill Payment Payee via Mobile BancAbilitySM?
Q

Can I add a new Bill Payment Payee via Mobile BancAbilitySM?

A

No. You can only add payments to payees already established through your traditional Internet-based Online Banking ID.

Close

How do I delete a Bill Payment Payee via Mobile BancAbilitySM?
Q

How do I delete a Bill Payment Payee via Mobile BancAbilitySM?

A

You can not delete a Payee from your mobile device. You must log in to the Internet-based Online Banking ID and delete the payment from the main menu of the Bill Pay module.

Close

When I try to enter an amount for a bill payment to transfer, I can`t enter any numbers, only letters, Why?
Q

When I try to enter an amount for a bill payment to transfer, I can`t enter any numbers, only letters, Why?

A

Check your phone`s settings to make sure you don`t have Alpha-only enabled on the keypay.

Close

What if I can`t get my mobile device to work with Internet Banking?
Q

What if I can`t get my mobile device to work with Internet Banking?

A

There are a number of reasons that you may experience trouble accessing the mobile version of Internet Banking on your phone. To use the mobile version, your phone will need to meet the following minimum requirements:
1. You must first enroll through traditional Internet Banking before you can gain access.
2. Your mobile device must be web enabled.
3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)

 

Close