Customer Support

We are committed to serving your financial needs and providing you with high quality customer service. We have multiple options to serve you.

Email Your Questions

Can’t find what you’re looking for or need more detail?You can send your general questions and comments via email to: internetbanksbkc@securitybankkc.com. We will reply within two business days.

Please be aware email is not a secure method of communication. Do not use email to send us confidential or sensitive information such as passwords, account numbers or social security numbers. If you need to provide this type of information, contact us by phone, fax or regular mail.

Automated Phone Banking Support

Make your financial life simpler. Obtain information about your accounts by calling our automated system. Check balances; obtain transactional history;transfer funds between accounts; report lost/stolen debit card; and more.

· 24/7 Automated Phone Banking System (913) 621-8441

Online Banking

Visit our home page at: https://www.securitybankkc.com to enroll or login to Online Banking, which will allow you to:

· send a secure message to our Customer Support team(using the “Contact” option shown in the upper right side of the screen in Online Banking);

· check your account balances;

· obtain history;

· view check images/statements;

· enroll to receive e-statements;

· pay bills;

· transfer funds;

· manage your debit card; and

· much more!

Mobile apps for Apple & Android are available to download for free using at the iTunes or Google Play stores.

Find a Branch

Visit our locations page to find the addresses of our branch locations throughout the Kansas City metropolitan area and surrounding communities.

Customer Support by Phone

We are just a phone call away and we have people who answer the phone!

Customer Support (Consumers):

· Phone (913) 281-3165

· Verification of deposit fax (913) 621-8489

· Hours M-F 8:00 am – 6:00 pm & Sat. 8:00 am – Noon

Customer Support (Businesses & Cash Management Customers):

· Phone (913) 652-4888

· Hours M-F 8:30 am – 5:00 pm

Report Lost/Stolen Debit Card or Unauthorized ATM/Debit Card Transactions:

· Phone (913) 621-8441 (Press Option #2)

· Hours 24 Hours a day. 7 Days a week.